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You may receive a phone call or an email invitation from a market research company called Acuity, asking you to complete an online survey about your experiences with Exeter City Council’s Housing Service.
We’re doing this survey to help us see how we're performing against the new Tenant Satisfaction Measures (TSMs) which were introduced by the Regulator of Social Housing from 1st April 2023. The results will also help us understand what we are doing well and where we need to improve
If you receive a call from Acuity, we would appreciate if you could take the time to complete the survey.
You can view the video results for 2025-26 using the tool on the right side of the screen >>>
You may receive a phone call or an email invitation from a market research company called Acuity, asking you to complete an online survey about your experiences with Exeter City Council’s Housing Service.
We’re doing this survey to help us see how we're performing against the new Tenant Satisfaction Measures (TSMs) which were introduced by the Regulator of Social Housing from 1st April 2023. The results will also help us understand what we are doing well and where we need to improve
If you receive a call from Acuity, we would appreciate if you could take the time to complete the survey.
