January 2025

Complaints & Performance Group Meeting January 2025

Agenda items:

  • Complaints Data review
  • Stage Two Complaints review
  • Tenant Focus Week update

For full details see minutes.

April 2025

Complaints & Performance Group Meeting April 2025

Agenda items:

  • Complaints Data review
  • Stage Two Complaints review
  • Response guidance review
  • Involvement Devon update

For full details see minutes.

July 2025

Complaints & Performance Group Meeting July 2025

Agenda items:

  • Complaints Data review
  • Stage Two Complaints review
  • Transactional Surveys responses review
  • Internal Learning update

No minutes were created for this meeting. Five tenants attended. 

October 2025

Complaints & Performance Group Meeting October 2025

Agenda items:

  • Complaints Data review
  • Stage Two Complaints review
  • Housing Ombudsman Self Assessment review

For full details see minutes.