Complaints & Performance Group Meetings

Agenda items:

• Complaints Data review
• Stage Two Complaints review
• Tenant Focus Week update

For full details see minutes.

Agenda items:

• Complaints Data review
• Stage Two Complaints review
• Response guidance review
• Involvement Devon update

For full details see minutes.

Agenda items:

• Complaints Data review
• Stage Two Complaints review
• Transactional Surveys responses review
• Internal Learning update

No minutes were created for this meeting. Five tenants attended. 

Agenda items:

• Complaints Data review
• Stage Two Complaints review
• Housing Ombudsman Self Assessment review

For full details see minutes.

Agenda items: 

• KPIs & Complaint Data
• Stage Two Complaints Recent Cases
• Internal learnings

For full details please see minutes. 

Agenda items: 

• KPIs & Complaint Data
• All Housing Complaints Data
• Internal learnings

Agenda items: 

• KPIs & Complaint Data
• Housing Complaints Data: self assessment
• Service improvement plan
• TSMs for 2025-2026 
• Updates and internal learnings

Agenda items:

• KPIs & Complaint Data
• Housing Complaints Data
• Self assessment
• Service improvement plan
• TSMs for 2025-2026
• Updates and internal learnings